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DIRECT Support • DIRECT FAQs • Additional Tasklists • Training
FAQs:
Installation Questions
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What are
the system requirements to install DIRECT?
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Can
DIRECT be installed on a Vista computer
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How
do I install CTECS DIRECT 5 in a server configuration?
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Why can't I
complete the installation process?
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During installation, a System Administrator Password is requested; what is
the password?
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How can I reinstall CTECS DIRECT after uninstalling the
application and MSDE (Microsoft SQL Desktop Engine)?
General Questions
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Where do I find supporting information on using CTECS DIRECT?
Problem-solving Questions
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What do I need to enter in the Server name dialog box when I start
DIRECT?
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Why do I keep seeing the Server name dialog box at program startup?
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I cannot connect to the
database. Is it running/installed?
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The program has stopped working.
Why?
Q:
What are the system requirements to install DIRECT?
A: CTECS DIRECT 5.2
System Requirements: DIRECT System
Requirements
Q:
Can DIRECT be
installed on a Vista computer?
A: To install DIRECT on a Vista computer you must perform a FULL installation from a
CTECS
DIRECT 5.2
program CD dated October, 2008 or later! Refer to the release notes
to see the system requirements and other important information: DIRECT
5-2 Release Notes Dec 2009.pdf
Q:
How do
I install CTECS DIRECT in a server configuration?
A: In short, here is how you install
CTECS DIRECT in a server
configuration. This assumes you will be using the MSDE SQL server supplied
on the CTECS DIRECT program CD as the database server and not an
enterprise version of MS SQL server.
Install CTECS DIRECT in typical fashion on the Windows
computer designated as the "server". Then install the DIRECT
software in custom mode and do a "Client Only" install on all of the
client machines that will be connecting to the "server".
Run DIRECT on the server and create
Users.
Now launch DIRECT on one of the client machines. The software
will attempt to connect to a database on the local machine but after
about 60 seconds will fail and display a dialog box asking for the
location of the database server. Use the following info:
Server Name: "server" (actual network name of your server)
Database: VTECS_DATA
User: vtecs
Password: C0nn3ct (capital "C", zero and a three)
This should attach the client to the "server". Log in as one of the
users you previously created and you are set.Q:
The program
stopped working. Why?
A: Windows may have Compressed the SQL Database
master files. MS SQL Server will not allow any database files to be
compressed. You must manually uncompress the file/folder and then attach the
database files.
Q:
Why can't I complete
the installation process?
Users must be logged in as
Administrators. If, during installation of the SQL server, the progress
bar progresses about half way and then backs off, giving an error,
you are probably not logged in, in Administrator mode.
The installation of CTECS DIRECT requires the modification of
the Windows registry and configuration of services for the database
server. These modifications to Windows require Administrative
access to the system.
Q:
How can I reinstall CTECS DIRECT after uninstalling the application
and MSDE (Microsoft SQL Desktop Engine)?
A: Never uninstall MSDE on Windows XP.
However, if it has
been already been uninstalled, refer to this bulletin:
Support bulletin CTECS20060816.txt
Q:
Where do I find supporting information on using CTECS DIRECT 5?
A: Software updates, current Release Notes, and
other helpful information is available here on the CTECS website
on the DIRECT Support page. The CTECS
DIRECT 5 program CD contains the Release Notes and instructions for
importing CTECS occupations into DIRECT.
Q:
What do I need to enter in the Server name dialog box when I
start DIRECT 5?
A: Here is the information to enter for server, database, user and
password:
(local) DIRECT vtecs C0nn3ct (be sure that you enter a capital letter C the number 0
then nn3ct)
Also, refer to the CTECS DIRECT 5 Release Notes
available on the
DIRECT Support page.
Q:
Why do I keep seeing the Server name dialog box at program
startup?
A: The Server Name dialog box appears at program startup when the
software cannot connect to the database server. Usually this means
that the database server is not running. You can use the SQL Server
Manager icon in the taskbar to start and stop the SQL server.
If the database server regularly does not start at system boot up,
use the SQL Server Manager icon in the taskbar to set the
Auto-Start option.
If the database is not installed on the same machine as the client
that is unable to connect to the database, then the server name
property is incorrect. Please verify that the server name is the name
of the computer running the CTECS DIRECT 5 database.
Q:
I cannot connect to the database. Is it running/installed?
Press Alt-Ctrl-Delete and
see if you can find the entry "sqlservr.exe" in the list under the
Processes tab. If so, that
means the database is running. If it is not in the list, it needs to be
started. Run the following program and hit the green arrow to start
the database.
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
You can also check the "Add Remove Programs"
from the Windows Control Panel, to see if "Microsoft SQL Server Desktop
Engine" is installed. If it is not, then rerun the install from the
CTECS
DIRECT program CD.
Q.
During installation, a System Administrator Password is requested;
what is the password?
CTECS DIRECT does not require a password during
installation. If a
System Administrator password is requested, download this file,
MSDE_Auth_Mode.exe, run it on
your computer to change to "Mixed" mode then restart installation.
Basically SQL can be installed in two login
modes, Windows and Mixed. CTECS DIRECT 5 requires Mixed. This
program allows a user to change the preinstalled SQL server login mode so
the software can be installed. Do not run the MSDE Auth Mode program on a server. |